Common Error Notices

"We're sorry, but something went wrong in processing your request."

When saving your application: The error that you are receiving indicates that you have not completed every question. Please start from the beginning and verify that you have answered each question and uploaded the correct documents as requested on every page. Click the “save and continue” button on each page to validate that the answers are recorded.

“Account inactive”

After logging into your account: An inactive account means that your records in are not in the Active state. Please update your records in and wait up to 72 hours before returning to complete your application.

"Business not found"

Your records in must be in the “Active” status to be able to access your records in Any changes to records in can take up to 72 hours to transfer to

If your records have been “Active” in for more than 72 hours, please check your DUNS, TIN/EIN and MPIN one more time. They must match exactly as they are displayed in The DUNS and EIN should be numbers only (no spaces or dashes) and your MPIN is case sensitive. 

Step-by-Step Guide

If you still cannot associate your business, please go to and verify that your MPIN is correct by following the steps below:

  1. Go to the Homepage:
  2. Enter your user ID and password, then click the “Log In” button
  3. Once logged in, go to the “My SAM” page and click on “Register/Update Entity” on the left-hand side, then click “Complete Registrations”
  4. Scroll to the bottom and click on your company in the Entity List
  5. Click on the silver “View” button – this will take you to the entity dashboard
  6. Go to the left-hand side and click “Entity Record”
  7. Your MPIN is the last piece of information listed under “Business Information”

If these steps do not resolve the problem, please submit a ticket at and provide your DUNS number so that we can do further research.