If you are not immediately directed to your dashboard upon creating your account and are asked for the business's DUNS, TIN, and MPIN, this is likely a timeout issue. Do not enter the firm's information (DUNS, etc), as the firm owner has already claimed the business - you will receive an error and be unable to proceed.
To resolve this, contact the firm owner directly to confirm your email address on the application and ask them to resend your contributor email from within the firm's 8(a) application.
If this does not resolve your issue, please contact the Certify Help Desk by submitting a ticket at hhttps://sbaone.atlassian.net/servicedesk/customer/portal/6. To expedite your issue, please include the information listed below - either you or the firm owner can submit the email to the Help Desk:
- DUNS number for the firm,
- a screenshot from the firm owner showing contributor name and email address on the 8(a) application,
- confirmation of the contributor email address.