Weekly Ticket Counts by Request Type for 8/5/22- 8/11/22

Problem Claiming My Business

7

14%

Application Assistance

5

10%

SBA - Annual Review

4

8%

SBA - Miscellaneous

4

8%

Error Message

3

6%

Spouse or Individual Contributor Issues

3

6%

Broken Link

2

4%

Other (Technical Issues)

2

4%

SBA - POC Updates

2

4%

Login Error

2

4%

Upload Documents

2

4%

Programs and Certificates

2

4%

Submission Error

1

2%

SBA - Edit an Application or Action

1

2%

SBA - Update Status

1

2%

SBA - Login

1

2%

SBA - Data Change Request: One Firm

1

2%

Change my Certify Login Email

1

2%

Update Business Profile Information

1

2%

Match Not Found in SAM

1

2%

SAM Data Not Reflecting in Certify

1

2%

Application Status

1

2%

Certificate Verification/Status

1

2%