Weekly Ticket Counts by Request Type for 8/5/22- 8/11/22

Weekly Ticket Counts by Request Type for Aug 5, 2022 - Aug 11, 2022

Total Tickets: 49

Request Type

Ticket Count

Percentage of Total Tickets

Request Type

Ticket Count

Percentage of Total Tickets

1

Problem Claiming My Business

7

14%

2

Application Assistance

5

10%

3

SBA - Annual Review

4

8%

4

SBA - Miscellaneous

4

8%

5

Error Message

3

6%

6

Spouse or Individual Contributor Issues

3

6%

7

Broken Link

2

4%

8

Other (Technical Issues)

2

4%

9

SBA - POC Updates

2

4%

10

Login Error

2

4%

11

Upload Documents

2

4%

12

Programs and Certificates

2

4%

13

Submission Error

1

2%

14

SBA - Edit an Application or Action

1

2%

15

SBA - Update Status

1

2%

16

SBA - Login

1

2%

17

SBA - Data Change Request: One Firm

1

2%

18

Change my Certify Login Email

1

2%

19

Update Business Profile Information

1

2%

20

Match Not Found in SAM

1

2%

21

SAM Data Not Reflecting in Certify

1

2%

22

Application Status

1

2%

23

Certificate Verification/Status

1

2%