What do I do if I get a “No Match Found” error
Your records in SAM.gov must be in the “Active” status to be able to access your records in certify.SBA.gov.
Any changes to records in SAM.gov can take up to 72 hours to post to certify.SBA.gov.
If your records have been “Active” in SAM.gov for more than 72 hours, please check your UEI, TIN/EIN, CAGE Code (if applicable), and Bank Account one more time. They must match exactly as they are displayed in SAM.gov.
Additionally, if you have multiple CAGE Codes and Bank Account Numbers in SAM.gov, you must provide a matched pair of those values.
If these steps do not resolve the problem, please submit a help ticket through the Certify Help Portal (https://certify.sba.gov/help) and provide your UEI in your response so that we can do further research.
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If you are unable to find help using our Knowledge Base please submit a ticket to our Help Desk by emailing help@certify.sba.gov.