Canned Responses

SBA Connect Instructions

You can log in through SBA Connect and update your DSBS information by following these instructions: https://sbaone.atlassian.net/servicedesk/customer/kb/view/2764701697

Capabilities Statement

You can follow the instructions here to log in through SBA Connect and add your capabilities statement to DSBS: https://sbaone.atlassian.net/l/cp/JoZuhvHe

Clear the Cache

This is an issue we sometimes see on the DSBS portal - it can usually be resolved by deleting your browser data (also known as “clearing the cache”)

Here are some instructions you can follow depending on what browser you’re using:

After you clear your cache, close your browser completely, restart your browser and log in connect.sba.gov to access your profile.

Can you please try those steps and let us know if you’re still having access issues?

We Don’t Do That

This is a support team for user issues on the Dynamic Small Business Search (DSBS) website and we unfortunately cannot help with your question.

You can contact SBA’s Answer Desk at 1-800-827-5722 or answerdesk@sba.gov, Monday-Friday 9:00 a.m. to 6:00 p.m. ET. More details here: Contact SBA | U.S. Small Business Administration

Get Local Assistance

Size Standards

If you still have questions, you can send them to sizestandards@sba.gov

For issues with your SAM.gov registration, you can open a ticket with the Federal Service Desk here: GSAFSD Service Portal Landing - GSA Federal Service Desk Service Portal

WOSB

For issues with your WOSB/EDWSOB certification, you can contact the WOSB help desk: How Can We Help You? · WOSB.Certify.sba.gov

WOSB Third Party Certifications

You need to submit your third party certification to WOSB.certify.gov in order for your SBA WOSB certification to display on your DSBS profile.

HUBZone

For issues with your HUBZone certification, you can contact the HUBZone help email: HUBZone@sba.gov