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Instructions 

Individual Contributor Questionnaire - What to Expect for Contributors

Instructions 

Follow the directions in your contributor email (

from

sent by Certify) to access your Individual Contributor Questionnaire.

You will need

to

to use the email address entered by the firm owner on the 8(a) application to create your account

- you

. You cannot complete the application if you use a different email address to log into Certify.

After creating your account, you should be directed immediately to your dashboard (shown to the right).

Click "Start Application" to complete your Contributor Questionnaire.



Having Trouble?

If you are not

receiving the individual contributor link:

We have identified an issue with some email or internet services providers (ISPs) not accepting our system generated emails, and have made updates to resolve the majority of the issues. However, we also know that there are some individual security settings that will continue to block our emails. Please try again by following the steps below.

  1. In your email client, add no-reply@certify.sba.gov and notifications@certify.sba.gov to your contacts list. 

  2. In your email client, add no-reply@certify.sba.gov and notifications@certify.sba.gov to the “Approved List” or “Sender Safe List.” 

  3. Contact the firm owner directly and ask them to resend your contributor email from within the firm's 8(a) application. 

If you are asked for the business's UEI,TIN, and MPIN upon login:

If you are not

immediately directed to your dashboard upon creating your account and are asked for the business's

DUNS

UEI, TIN, CAGE Code and

MPIN

Bank Account Number, this is likely a timeout issue. Do not enter the firm's information (UEI, etc.), as the firm owner has already claimed the business

- you

. You will receive an error and be unable to proceed.

To resolve this,

 contact the firm owner directly to confirm your email address on the application and ask them to resend your contributor email from within the firm's 8(a) application.If this does not resolve your issue, please contact the Certify Help Desk by submitting a ticket at  h

 please submit a ticket to the Certify Help Portal at https://

sbaone

certify.

atlassian

sba.

net/servicedesk/customer/portal/6

gov/help  to further review the issue. To expedite your issue, please include the information listed below - either you or the firm owner can submit the

email

ticket to the Help Desk:

  1. UEI
number
  1. for the firm
,
  2. a screenshot from the firm owner showing contributor name and email address on the 8(a) application
,
  2. confirmation of the contributor email address
.