If you are notreceiving the individual contributor link:
We have identified an issue with some email or internet services providers (ISPs) not accepting our system generated emails, and have made updates to resolve the majority of the issues. However, we also know that there are some individual security settings that will continue to block our emails. Please try again by following the steps below.
3. Contact the firm owner directly and ask them to resend your contributor email from within the firm's 8(a) application.
If you are asked for the business's UEI,TIN, and MPIN upon login:If you are not
immediately directed to your dashboard upon creating your account and are asked for the business'sDUNS
UEI, TIN, CAGE Code andMPIN
Bank Account Number, this is likely a timeout issue. Do not enter the firm's information (UEI, etc.), as the firm owner has already claimed the business- you
. You will receive an error and be unable to proceed.
To resolve this,contact the firm owner directly to confirm your email address on the application and ask them to resend your contributor email from within the firm's 8(a) application.If this does not resolve your issue, please contact the Certify Help Desk by submitting a ticket at h
please submit a ticket to the Certify Help Portal at https://sbaoneatlassiannet/servicedesk/customer/portal/6
gov/help to further review the issue. To expedite your issue, please include the information listed below - either you or the firm owner can submit theemail
ticket to the Help Desk:
- for the firm
- a screenshot from the firm owner showing contributor name and email address on the 8(a) application
- confirmation of the contributor email address