Frequently Asked Questions

Why Am I Not Receiving an Email From Certify?

How Do I Print My 8(a) Certificate?

Why Did I Get a “No Match Error”?

Why Is Certify Saying My Firm Has Already Been Claimed?

How Do I Change My Certify Login Email?

8(a) Training Videos

• Financial Statements and Tax Returns

• Ownership and Control

• Net Worth, Adjusted Gross Income, and Total Assets

• Character and Federal Obligations

8(a) Annual Review

• Quick Start Guide for Firms for 8(a) Annual Review

• Submitting 8(a) Annual Review in Certify

• 8(a) Business Plan Guide

• Annual Review Preview

• Annual Review Guidance for Entity-owned Firms

Need More Help?

If you are unable to find help using the Knowledge Base, please submit a ticket at the Certify Help Desk Portal. Please complete all fields in the form. Note: The Certify Help Desk is only able to assist with technical issues regarding the Certify System. If you have a program specific question please contact that program directly.

Questions About a Specific Program?

SBA MPP - SBAMPP@sba.gov

HUBZone - HUBZone@sba.gov

8(a) - 8aQuestions@sba.gov

WOSB/EDWOSB - WOSB@sba.gov