1. Go to Small Business Certifications Service Desk . This opens the Small Business Certifications Service Desk (SBCSD) where you can submit help desk tickets. You can also access the service desk by visiting MySBA Certifications and clicking Get Help.

2. When you get to the service desk, you will click the Certification & Application Technical Support

3. You will then reach the form to fill out the required information.

Note: Additional questions may appear based on your answers, to help the service desk assist you better.

4. After answering all relevant questions and uploading a full screenshot of the problematic window, click the blue Send button to submit the ticket.

5. After submitting your ticket, you will see it in the portal with the status "Submitted." To comment or discuss the ticket, scroll down to add a comment.

Note: This page appears only if you already have an account. (If you need to create an account, proceed to step 9)

6. You will also get an email notification notifying you of the submission of your ticket.

7. To view all your Service Desk Tickets, click your account icon at the top right of the page, then select Requests.

8. This is where you will see a list of all your requests.

9. Once the ticket has been submitted, you will get the following email. You will need to click View request so you can view your ticket.

10. When you click the View request option in the email, you will be taken to the following page. This is where you will enter your email address and then click, Sign up.

11. Upon finishing signing up, you will receive the following email. You will need to click the Set password button.

12. Next, you will see the following screen where you will need to finish creating your account. Enter you full name and create a password, then click Set password.

13. After creating your account, you will see the Small Business Certifications Service Desk Homepage. (See step 7 for instructions on how to view all your open tickets)