Go to MySBA Certifications homepage and click the ‘Get Help’ button in the top right corner.

That will take you to the MySBA Certifications Service Desk page, where you can click what kind of request you need.

Once a ticket is submitted, you are presented with the following screen.

Once the ticket has been responded to, you will get the following email. You will need to click ‘View request’

When you click the view request option in the email, you will be taken to the following page. This is where you will click, ‘Sign up with password’

Upon finishing signing up, you will receive the following email. You will need to click the ‘Sign up’ button.

Once you have clicked sign up, you will see the following screen where you will need to finish creating your account.

Once your account has been created you will be taken to the following screen and need to click the profile icon on the right.

Then click Request.

This is where you will see all the open tickets under your account.