| summary | Why am I not receiving emails from UCP? In order for you to receive emails from MySBA you need to have your business email registered with your SAM account. Verify your SAM is in an active status. Any changes to records in SAM can take up to 72 business hours to transfer to MySBA-Certifications Login Page. Furthermore, your business' contact e-mail address must be registered in SAM for all awards and not just loans and grants. If you are still having issues, create a help ticket using the UCP portal. When creating the help ticket, select the appropriate major and minor categories. Provide additional details in the description area of the help ticket form:Business NameUEITIN/EINEmail Address Need More Help? If you're not finding what you're looking for, or need assistance understanding anything you've found, feel free to reach out! Help Desk Open SBA | page | {"id":"sjl04eg1aDsQT9ZDH2nup","name":"page","children":[{"id":"O8HmfMhN5G80DcL4dsaML","params":{"background":{"light":"#002E6d","dark":"#1d2125"},"padding":32,"gap":10},"children":[{"id":"209Bd0Vdn4A4CefG42Q6t","name":"row","children":[{"id":"z-NKfzvam_JIW3all5Yc9","name":"column","children":[{"name":"text","params":{"templateId":"headline 1","value":[{"type":"paragraph","children":[{"text":"Why am I not receiving emails from UCP?","letterSpacing":0,"fontWeight":700,"fontFamily":"Open Sans, sans-serif","fontSize":48,"color":{"type":"solid","light":"#ffffff"}}]}]},"children":[],"id":"Lqf3QRHFcvlehkToRu_ie"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"aBls4jB_bZA0RCX9hVBTL","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"018H2P9HXy60djSj3mA-E","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"bMSK-zAySZsoPqzd2CBxI","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"u5ToG-4_wok4iIbMu1kAy","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"XBr1Ixm3znGFPca9dileU","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}}],"params":{"layout":[1],"gap":10,"minHeight":48,"padding":16,"borderRadius":0,"size":"medium"}}],"name":"section"},{"params":{"padding":32,"gap":8,"background":{"type":"solid","dark":"#1D2125","light":"#FAFAFA"}},"children":[{"id":"C8_EswZqKbSN2RhttrwQV","name":"row","children":[{"id":"lTePESbvQ227BHhUpZpKV","name":"column","children":[{"name":"text","params":{"templateId":"simple paragraph","value":[{"type":"paragraph","children":[{"type":"paragraph","children":[{"fontSize":16,"lineHeight":"24px","color":"#555","letterSpacing":0,"text":"In order for you to receive emails from MySBA you need to have your business email registered with your ","fontFamily":"Open Sans, sans-serif"},{"type":"link","link":{"value":"http://sam.gov/","target":"_blank","type":"link"},"children":[{"fontSize":16,"lineHeight":"24px","letterSpacing":0,"fontFamily":"Open Sans, sans-serif","text":"SAM ","color":"#0091FF","underline":true}]},{"fontSize":16,"lineHeight":"24px","color":"#555","letterSpacing":0,"fontFamily":"Open Sans, sans-serif","text":"account."}]},{"type":"paragraph","children":[{"fontSize":16,"lineHeight":"24px","color":"#555","letterSpacing":0,"fontFamily":"Open Sans, sans-serif","text":""}]},{"type":"paragraph","children":[{"fontSize":16,"lineHeight":"24px","color":"#555","letterSpacing":0,"fontFamily":"Open Sans, sans-serif","text":""}]}]}]},"children":[],"id":"Kq3CISaFihExAuUoiplsA"}],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"KKoclFFK3JFWLMOyAxX9G","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"_fYCP5tzxjhqWSAkZC4LC","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"6IvZIgLhsyV3RZk9oSpn9","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"odKU1qeI7vOM5YXGHxCp5","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}},{"id":"aDgzKZ2cZ6QPGPRajUN-3","name":"column","children":[],"params":{"borderRadius":{"all":0,"btl":0,"bbl":0,"btr":0,"bbr":0,"isIndividualCorners":false},"padding":0,"gap":20,"verticalAlignment":"top"}}],"params":{"layout":[1],"gap":10,"minHeight":0,"padding":10,"borderRadius":0}},{"name":"row","children":[{"name":"columnNot Receiving Confirmation Email:We have identified an issue with some email or internet services providers (ISPs) not accepting our system generated emails, and have made updates to resolve the majority of the issues. However, we also know that there are some individual security settings that will continue to block our emails. Please try again by following the steps below.In your email client, add no-reply@certify.sba.gov and notifications@certify.sba.gov to your contacts list. In your email client, add no-reply@certify.sba.gov and notifications@certify.sba.gov to the “Approved List” or “Sender Safe List.” Click on the Resend Confirmation Instructions page: https://certify.sba.gov/users/confirmation/new to request a new emailYou can also request that the system resend your confirmation email with the following steps below: From the Login screen, click "Forgot your passphrase?" The "Forgot your passphrase?" screen, click the "Didn't receive confirmation instructions?" link. Or click on this link.On the "Resend Confirmation" page, carefully enter your email address and click the "Resend confirmation instructions" button. If you are still having issues, create a help ticket using the MySBA Help Desk Portal. Need More Help? If you're not finding what you're looking for, or need assistance understanding anything you've found, feel free to reach out! Help Desk Open SBA |
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