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SBA Help Center
Knowledge Base

Before opening a request, we encourage you to review the Knowledge Base articles available for each of the following platforms:

MySBA Certifications | Small Business Search | Certify - MPP

  1. SBA Help Center
  2. Small Business Certifications Service Desk

Small Business Certifications Service Desk

Welcome! If you need support with MySBA Certifications, Small Business Search, Certify-MPP or VetCert (for SBA employees only), you can submit a request using one of the options below. Our team will review your request and respond as quickly as possible.

SBA Employee / Contractor Technical Support

For SBA federal employees or contractors to request assistance with processing applications, data access, or administrative technical support.

Required fields are marked with an asterisk*
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