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"},{"type":"text","text":"https://sbaone.atlassian.net/wiki/spaces/UCPUKB/pages/3283550209/Claiming+a+business+in+MySBA","marks":[{"type":"link","attrs":{"href":"https://sbaone.atlassian.net/wiki/spaces/UCPUKB/pages/3283550209/Claiming+a+business+in+MySBA"}}]},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"5190ac37-e7f3-42ea-b409-17c1837b9c79"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"90795f49-1ff8-4ce4-949b-847f2e8a7c25"},"content":[{"type":"text","text":"The Primary Qualifying Owner is the primary business owner that owns and controls the business applying for the 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SBA will only accept submissions and digital signatures from Primary Qualifying Owners. If you are NOT the "},{"type":"text","text":"Primary Qualifying business owner","marks":[{"type":"strong"}]},{"type":"text","text":", do not proceed. In order to protect personal financial information entered into the system, only the Primary Qualifying business owner will have access to their business records."}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f7b7f5b1-d815-40e1-8940-ba48a51692e1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"d4e42740-9b57-4eaf-926b-f8263351ded0"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c8e26beb-d49a-4b6d-8bf8-907d530284ce"},"content":[{"type":"text","text":"Please confirm if you have already claimed the business by clicking on the Dashboard link at the top left of the page and then selecting Apply. If you are able to start then you have claimed the business already. "}]},{"type":"paragraph","attrs":{"localId":"06d3cf46-a4cc-4fb8-aa84-56bbfe0f8266"},"content":[{"type":"text","text":"If the Apply button takes you back to the page with the Begin button, and your attempts to complete that form result in a message that your business has already been claimed, please click SEND below to submit this ticket."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"58e725f6-b0dd-4fef-9d9a-ca37306d25dc"},"content":[{"type":"text","text":"Log into your "},{"type":"text","text":"https://SAM.gov","marks":[{"type":"link","attrs":{"href":"http://sam.gov/"}}]},{"type":"text","text":" account and look at the message next to your business name. If it says "},{"type":"text","text":"\"ID Assigned\"","marks":[{"type":"strong"}]},{"type":"text","text":", then YOU ARE NOT REGISTERED IN SAM. In order to be registered in SAM the message next to your business name must say "},{"type":"text","text":"“Active Registration”","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"58e725f6-b0dd-4fef-9d9a-ca37306d25dc"},"content":[{"type":"text","text":"Then, in the \"Business Information\" section, check the "},{"type":"text","text":"\"Activation Date\"","marks":[{"type":"strong"}]},{"type":"text","text":". If it is currently not more than 3 business days from that "},{"type":"text","text":"activation date","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business in MySBA Certifications. Please wait AT LEAST 3 BUSINESS DAYS after the "},{"type":"text","text":"activation date","marks":[{"type":"strong"}]},{"type":"text","text":" before continuing with MySBA Certifications."}]}]}]},{"type":"paragraph","attrs":{"localId":"f82e61f6-6b3e-428b-809c-1086b185dc14"},"content":[{"type":"text","text":"If you cannot find your "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":", you have likely not completed your "},{"type":"text","text":"SAM.gov","marks":[{"type":"link","attrs":{"href":"http://SAM.gov"}}]},{"type":"text","text":" registration. Please contact the "},{"type":"text","text":"SAM.gov","marks":[{"type":"link","attrs":{"href":"http://SAM.gov"}}]},{"type":"text","text":" help desk at "},{"type":"inlineCard","attrs":{"url":"https://www.fsd.gov/gsafsd_sp"}},{"type":"text","text":" for assistance."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"66c815de-97ae-4543-911e-ea8ab4a1c7f5"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"e3d8715e-5e10-41ff-8544-6f9951ac83a9"},"content":[{"type":"text","text":"If the "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":" you entered above is "},{"type":"text","text":"less than 3 business days from today","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business. Please wait AT LEAST 3 BUSINESS DAYS after the activation date before attempting to claim your business."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c36f63fe-9359-471a-b225-b30f022b8683"},"content":[{"type":"text","text":"Some additional common errors:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"354f46a0-9e21-4778-997b-bf3ed3ceddfb"},"content":[{"type":"text","text":"Your TIN may be your SSN, or your company’s EIN; check with "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" if you are unsure which is correct."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8601bb94-ceae-49e9-b3c7-e7c4e86331fc"},"content":[{"type":"text","text":"Note that the TIN is ALWAYS 9 digits long."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4ba8454e-f011-4fe1-b1dc-f9a6a8e1c6ea"},"content":[{"type":"text","text":"Make sure NOT to include a dash in the TIN field."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8adfe7e2-88ba-4c73-879b-3a98d05d4aa2"},"content":[{"type":"text","text":"If you’ve left the CAGE Code field empty, note that this field cannot be left blank if you’ve been issued a CAGE Code."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"67cc7768-5bd0-4df5-944e-b88b8e818a82"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"f49464a9-55dd-42ce-bd57-ee8cb0dc8d13"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"0635e1b4-c524-4abc-b7fc-d113ac21c2c2"},"content":[{"type":"text","text":"Please be advised this information is pulled from "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" . For assistance with your "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" account please contact the Federal Service Desk Monday - Friday 8 a.m. to 8 p.m. EST via "},{"type":"inlineCard","attrs":{"url":"https://www.fsd.gov/gsafsd_sp"}},{"type":"text","text":" or by phone at 866-606-8220."}]},{"type":"paragraph","attrs":{"localId":"a4ff676b-c1a7-4ffb-b4b4-16181c59f8e3"},"content":[{"type":"text","text":"Please log into your "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" account and in the \"Business Information\" section, check the \"Activation Date\". 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MySBA Certifications Service Desk - Jira Service Management","marks":[{"type":"link","attrs":{"href":"https://sbaone.atlassian.net/servicedesk/customer/portal/13/group/41/create/11838"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"7f87e663-12c6-4368-94c3-23dfae5ef863"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"9a706497-a2ec-4a5b-84de-b3209c52a89a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"ff37f709-b8e3-4bdd-b5f8-b18bf5d4598a"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"26d1b34c-6084-404d-80de-9bc92d6360fb"},"content":[{"type":"text","text":"More information on claiming your business can be found here: "},{"type":"text","text":"https://sbaone.atlassian.net/wiki/spaces/UCPUKB/pages/3283550209/Claiming+a+business+in+MySBA","marks":[{"type":"link","attrs":{"href":"https://sbaone.atlassian.net/wiki/spaces/UCPUKB/pages/3283550209/Claiming+a+business+in+MySBA"}}]},{"type":"text","text":" "}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"5190ac37-e7f3-42ea-b409-17c1837b9c79"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"90795f49-1ff8-4ce4-949b-847f2e8a7c25"},"content":[{"type":"text","text":"The Primary Qualifying Owner is the primary business owner that owns and controls the business applying for the certification(s)."}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"25474b78-a726-4a3f-aed0-56c342c12337"},"content":[{"type":"text","text":"Do NOT attempt to Claim the Business if you are not the "},{"type":"text","text":"Primary Qualifying Owner ","marks":[{"type":"strong"}]},{"type":"text","text":"of the business. SBA will only accept submissions and digital signatures from Primary Qualifying Owners. If you are NOT the "},{"type":"text","text":"Primary Qualifying business owner","marks":[{"type":"strong"}]},{"type":"text","text":", do not proceed. In order to protect personal financial information entered into the system, only the Primary Qualifying business owner will have access to their business records."}]}]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"f7b7f5b1-d815-40e1-8940-ba48a51692e1"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"d4e42740-9b57-4eaf-926b-f8263351ded0"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c8e26beb-d49a-4b6d-8bf8-907d530284ce"},"content":[{"type":"text","text":"Please confirm if you have already claimed the business by clicking on the Dashboard link at the top left of the page and then selecting Apply. If you are able to start then you have claimed the business already. "}]},{"type":"paragraph","attrs":{"localId":"06d3cf46-a4cc-4fb8-aa84-56bbfe0f8266"},"content":[{"type":"text","text":"If the Apply button takes you back to the page with the Begin button, and your attempts to complete that form result in a message that your business has already been claimed, please click SEND below to submit this ticket."}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"58e725f6-b0dd-4fef-9d9a-ca37306d25dc"},"content":[{"type":"text","text":"Log into your "},{"type":"text","text":"https://SAM.gov","marks":[{"type":"link","attrs":{"href":"http://sam.gov/"}}]},{"type":"text","text":" account and look at the message next to your business name. If it says "},{"type":"text","text":"\"ID Assigned\"","marks":[{"type":"strong"}]},{"type":"text","text":", then YOU ARE NOT REGISTERED IN SAM. In order to be registered in SAM the message next to your business name must say "},{"type":"text","text":"“Active Registration”","marks":[{"type":"strong"}]},{"type":"text","text":"."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"58e725f6-b0dd-4fef-9d9a-ca37306d25dc"},"content":[{"type":"text","text":"Then, in the \"Business Information\" section, check the "},{"type":"text","text":"\"Activation Date\"","marks":[{"type":"strong"}]},{"type":"text","text":". If it is currently not more than 3 business days from that "},{"type":"text","text":"activation date","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business in MySBA Certifications. Please wait AT LEAST 3 BUSINESS DAYS after the "},{"type":"text","text":"activation date","marks":[{"type":"strong"}]},{"type":"text","text":" before continuing with MySBA Certifications."}]}]}]},{"type":"paragraph","attrs":{"localId":"f82e61f6-6b3e-428b-809c-1086b185dc14"},"content":[{"type":"text","text":"If you cannot find your "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":", you have likely not completed your "},{"type":"text","text":"SAM.gov","marks":[{"type":"link","attrs":{"href":"http://SAM.gov"}}]},{"type":"text","text":" registration. Please contact the "},{"type":"text","text":"SAM.gov","marks":[{"type":"link","attrs":{"href":"http://SAM.gov"}}]},{"type":"text","text":" help desk at "},{"type":"inlineCard","attrs":{"url":"https://www.fsd.gov/gsafsd_sp"}},{"type":"text","text":" for assistance."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":24},"layout":"default","localId":"66c815de-97ae-4543-911e-ea8ab4a1c7f5"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"e3d8715e-5e10-41ff-8544-6f9951ac83a9"},"content":[{"type":"text","text":"If the "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":" you entered above is "},{"type":"text","text":"less than 3 business days from today","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business. Please wait AT LEAST 3 BUSINESS DAYS after the activation date before attempting to claim your business."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c36f63fe-9359-471a-b225-b30f022b8683"},"content":[{"type":"text","text":"Some additional common errors:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"354f46a0-9e21-4778-997b-bf3ed3ceddfb"},"content":[{"type":"text","text":"Your TIN may be your SSN, or your company’s EIN; check with "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" if you are unsure which is correct."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8601bb94-ceae-49e9-b3c7-e7c4e86331fc"},"content":[{"type":"text","text":"Note that the TIN is ALWAYS 9 digits long."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4ba8454e-f011-4fe1-b1dc-f9a6a8e1c6ea"},"content":[{"type":"text","text":"Make sure NOT to include a dash in the TIN field."}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"8adfe7e2-88ba-4c73-879b-3a98d05d4aa2"},"content":[{"type":"text","text":"If you’ve left the CAGE Code field empty, note that this field cannot be left blank if you’ve been issued a CAGE Code."}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"67cc7768-5bd0-4df5-944e-b88b8e818a82"}},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"f49464a9-55dd-42ce-bd57-ee8cb0dc8d13"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"0635e1b4-c524-4abc-b7fc-d113ac21c2c2"},"content":[{"type":"text","text":"Please be advised this information is pulled from "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" . For assistance with your "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" account please contact the Federal Service Desk Monday - Friday 8 a.m. to 8 p.m. EST via "},{"type":"inlineCard","attrs":{"url":"https://www.fsd.gov/gsafsd_sp"}},{"type":"text","text":" or by phone at 866-606-8220."}]},{"type":"paragraph","attrs":{"localId":"a4ff676b-c1a7-4ffb-b4b4-16181c59f8e3"},"content":[{"type":"text","text":"Please log into your "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" account and in the \"Business Information\" section, check the \"Activation Date\". 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