Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
SBA Help Center
  1. SBA Help Center
  2. UCP Feedback and Enhancement Requests

UCP Feedback and Enhancement Requests

Required fields are marked with an asterisk*

What is your role/team within SBA?

External Experience is the view and interaction as seen by external users (e.g., business users). Internal Experience is the view and interaction as experienced by SBA users.

, multiple selections available,

Example: Login Page, Claim Business, New Application, Material Change, Dashboard, etc

Example: "The question related to change type is not clear. Users won’t know what business structure means. We should define business structure in help text."

Example: "We should provide the following help text for the Legal Business Structure change type: 'Business structure is xyz.'"

, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"c71c87e7a7092eee3653feefa58edebf69ce8213_lout","branding":{"id":"11","key":"udf","name":"UCP Feedback and Enhancement Requests","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ff86e129-2523-4e84-80a7-a21e4bbf399a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmE5MDkzMi0zOWJiLTRiOTMtYjMwYS04YzI0ZWFlMThmMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmODZlMTI5LTI1MjMtNGU4NC04MGE3LWEyMWU0YmJmMzk5YSI6WyJyZWFkIl19LCJleHAiOjE3ODQ3NTI5MzcsIm5iZiI6MTc4NDc1MjMzN30.D9Q6cQx5hC4FMRv5B6aHvXjWTSHGH_PwQUdbfqNJP2Q&client=a2a90932-39bb-4b93-b30a-8c24eae18f05&mode=fit","logoId":"ff86e129-2523-4e84-80a7-a21e4bbf399a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the SBA Certifications Help Center!","sharedPortalName":"SBA Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the SBA Certifications Help Center!","sharedPortalName":"SBA Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#002e6d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmE5MDkzMi0zOWJiLTRiOTMtYjMwYS04YzI0ZWFlMThmMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODQ3NTI5MzcsIm5iZiI6MTc4NDc1MjMzN30.NFncovVfaAK-C0-QcD0uL1ttSy4eqwed8tzy5qnkJXc&client=a2a90932-39bb-4b93-b30a-8c24eae18f05&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#002e6d","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"11","key":"udf","projectId":11243,"serviceDeskId":11,"name":"UCP Feedback and Enhancement Requests","description":"<p>Welcome! You can provide your feedback using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"230","name":"UCP Feedback and Enhancement Requests","descriptionHtml":"","callToAction":"UCP Feedback and Enhancement Requests","introHtml":"<p>The purpose of this form is to collect feedback on UCP, as well as Enhancement Requests. Please fill out the form with as much detail as possible.</p>","icon":10866,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10866","groups":[36],"key":""},{"id":"197","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10843,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10843","groups":[],"key":""},{"id":"201","name":"External Experience Feedback","descriptionHtml":"<p>If you have any issues with submitting this form, please send it via email to <a href=\"mailto:brogers@oasysic.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">brogers@oasysic.com</a>.</p>","callToAction":"External Experience Feedback","introHtml":"<p>The purpose of this form is to collect feedback from UCP Demo attendees. Please, fill out each field below to provide your thoughts, comments and/or recommendations.</p>","icon":10745,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"204","name":"Internal Experience Feedback","descriptionHtml":"","callToAction":"Internal Experience Feedback","introHtml":"<p>The purpose of this form is to collect feedback from UCP Demo attendees. Please, fill out each field below to provide your thoughts, comments and/or recommendations.</p>","icon":10876,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10876","groups":[],"key":""},{"id":"194","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10852,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10852","groups":[],"key":""},{"id":"196","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10865,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10865","groups":[],"key":""},{"id":"195","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10857,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10857","groups":[],"key":""},{"id":"198","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10861,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10861","groups":[],"key":""},{"id":"199","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10851,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10851","groups":[],"key":""},{"id":"200","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10855,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10855","groups":[],"key":""},{"id":"193","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10836,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10836","groups":[],"key":""},{"id":"205","name":"UCP User Testing","descriptionHtml":"","callToAction":"UCP User Testing","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10855,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10855","groups":[],"key":""},{"id":"206","name":"UCP User Testing Feedback","descriptionHtml":"<p>Please add feedback using the following questions:</p>\n<p>Was everything readable on the app?<br> Were you able to find all the information you were looking for?<br> Was the app working fast enough according to you?<br> What difficulties did you find?<br> Did you find the way the app is structured too complex?</p>","callToAction":"UCP User Testing Feedback","introHtml":"","icon":10745,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"231","name":"User Acceptance Testing Feedback (Release 2)","descriptionHtml":"","callToAction":"User Acceptance Testing Feedback (Release 2)","introHtml":"<p>The purpose of this form is to collect testing feedback from users. Please, fill out each field below to provide your thoughts, comments and/or recommendations.</p>","icon":10710,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[],"key":""}],"reqGroups":[{"id":36,"name":"General"}],"orderMapping":{"36":[230],"39":[231]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44ca79d9-8835-320d-9be4-8a7b0562d8c7","appLinkName":"","appLinkUrl":"","spaceKey":"UCPUKB","spaceName":"Unified Certification Platform (UCP) Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"UDF","serviceDeskId":11,"kbLinkDomainURLs":["https://sbaone.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UDF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmE5MDkzMi0zOWJiLTRiOTMtYjMwYS04YzI0ZWFlMThmMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03MjY4MTQzODQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzUzNTM3LCJuYmYiOjE3ODQ3NTIzMzcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.3EKAg8IxbrkpdpJqIqJ73P0jfgtFhFYTz489_gsqbcg","targetCollection":"upload-user-collection--726814384","endpointUrl":"https://api.media.atlassian.com","clientId":"a2a90932-39bb-4b93-b30a-8c24eae18f05","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":230,"projectId":11243,"issueType":{"id":"10200","name":"Support"},"form":{"name":"UCP Feedback and Enhancement Requests","descriptionHtml":"","callToAction":"UCP Feedback and Enhancement Requests","intro":"<p>The purpose of this form is to collect feedback on UCP, as well as Enhancement Requests. Please fill out the form with as much detail as possible.</p>","instructions":"","icon":10866,"iconUrl":"https://sbaone.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10866","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12901","fieldConfigId":"13841","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Comments and Recommendations","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["UCP Feedback"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11463","fieldConfigId":"12318","label":"SBA Role/Team","description":"What is your role/team within SBA?","descriptionHtml":"<p>What is your role/team within SBA?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_12932","fieldConfigId":"13872","label":"Feedback Review","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12903","fieldConfigId":"13843","label":"Does this feedback pertain to:","description":"External Experience is the view and interaction as seen by external users (e.g., business users). Internal Experience is the view and interaction as experienced by SBA users.","descriptionHtml":"<p>External Experience is the view and interaction as seen by external users (e.g., business users). Internal Experience is the view and interaction as experienced by SBA users.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12053","label":"Internal Experience (IX)","selected":false,"children":[]},{"value":"12054","label":"External Experience (EX)","selected":false,"children":[]},{"value":"12055","label":"Both (IX & EX)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_12904","fieldConfigId":"13844","label":"What type of feedback are you providing?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12056","label":"Bug or Error","selected":false,"children":[]},{"value":"12057","label":"Usability Issue","selected":false,"children":[]},{"value":"12058","label":"Feature Request","selected":false,"children":[]},{"value":"12059","label":"Content or Wording","selected":false,"children":[]},{"value":"12060","label":"Performance Concern","selected":false,"children":[]},{"value":"12061","label":"Other (please specify)","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12905","fieldConfigId":"13845","label":"If type of feedback is \"Other\", please elaborate:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_12900","fieldConfigId":"13840","label":"What part of the tool does this feedback relate to?","description":"Example: Login Page, Claim Business, New Application, Material Change, Dashboard, etc","descriptionHtml":"<p>Example: Login Page, Claim Business, New Application, Material Change, Dashboard, etc</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please provide a detailed description of your feedback or issue:","description":"Example: \"The question related to change type is not clear. Users won’t know what business structure means. We should define business structure in help text.\"","descriptionHtml":"<p>Example: \"The question related to change type is not clear. Users won’t know what business structure means. We should define business structure in help text.\"</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_12906","fieldConfigId":"13846","label":"Suggested Improvement or Desired Outcome","description":"Example: \"We should provide the following help text for the Legal Business Structure change type: 'Business structure is xyz.'\"","descriptionHtml":"<p>Example: \"We should provide the following help text for the Legal Business Structure change type: 'Business structure is xyz.'\"</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_12908","fieldConfigId":"13848","label":"How important is this feedback?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12062","label":"Critical – Blocking functionality or major issue","selected":false,"children":[]},{"value":"12063","label":"High – Significant impact on user experience","selected":false,"children":[]},{"value":"12064","label":"Medium – Noticeable but not urgent","selected":false,"children":[]},{"value":"12065","label":"Low – Minor or cosmetic","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12909","fieldConfigId":"13849","label":"Have you discussed or consolidated this feedback with your team?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"12066","label":"Yes – This reflects a team consensus","selected":false,"children":[]},{"value":"12067","label":"No – This is individual feedback","selected":false,"children":[]},{"value":"12068","label":"In Progress – We’re still reviewing internally","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please attach any screenshots and/or supporting attachments:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/230","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/230","calendarParams":{"firstDay":0,"date":"2026-07-22T16:32:17-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44ca79d9-8835-320d-9be4-8a7b0562d8c7","appLinkName":"","appLinkUrl":"","spaceKey":"UCPUKB","spaceName":"Unified Certification Platform (UCP) Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"UDF","serviceDeskId":11,"kbLinkDomainURLs":["https://sbaone.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMmE5MDkzMi0zOWJiLTRiOTMtYjMwYS04YzI0ZWFlMThmMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03MjY4MTQzODQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzUzNTM3LCJuYmYiOjE3ODQ3NTIzMzcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.3EKAg8IxbrkpdpJqIqJ73P0jfgtFhFYTz489_gsqbcg","targetCollection":"upload-user-collection--726814384","endpointUrl":"https://api.media.atlassian.com","clientId":"a2a90932-39bb-4b93-b30a-8c24eae18f05","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sbaone","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c71c87e7a7092eee3653feefa58edebf69ce8213_lout","baseUrl":"https://sbaone.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sbaone.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a2a90932-39bb-4b93-b30a-8c24eae18f05","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6fe6247614944826a305f8fc102e6a1f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://sbaone.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}