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Before opening a request, we encourage you to visit our Help Guide
Small Business Search Service Desk
Welcome! Click here to raise a request for the Small Business Search (SBS).
Account Management
Do you need assistance managing your account?
Required fields are marked with an asterisk*
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Please contact the "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" help desk at "},{"type":"inlineCard","attrs":{"url":"https://www.fsd.gov/gsafsd_sp"}},{"type":"text","text":" for assistance."}],"attrs":{"localId":"4c6887a1-b799-4d03-939a-c8435cc34423"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"47398d04-a93a-4535-b812-4b3daba575f5"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":" you entered above is "},{"type":"text","text":"less than 3 business days from today","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business. Please wait AT LEAST 3 BUSINESS DAYS after the activation date before attempting to claim your business."}],"attrs":{"localId":"806d7c3e-c101-4d86-8df0-2f66d32eb06e"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Some additional common errors:"}],"attrs":{"localId":"4f66f53c-6195-4ed6-a12b-c38dcda2e777"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Your TIN may be your SSN, or your company’s EIN; check with "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" if you are unsure which is correct."}],"attrs":{"localId":"f5a3f6f1-29d2-4131-8701-f051a043bd4e"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Note that the TIN is ALWAYS 9 digits 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If it says "},{"type":"text","text":"\"ID Assigned\"","marks":[{"type":"strong"}]},{"type":"text","text":", then YOU ARE NOT REGISTERED IN SAM. In order to be registered in SAM the message next to your business name must say "},{"type":"text","text":"“Active Registration”","marks":[{"type":"strong"}]},{"type":"text","text":"."}],"attrs":{"localId":"e9c84fa6-01f4-404b-a4f0-a6415af65a45"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Then, in the \"Business Information\" section, check the "},{"type":"text","text":"\"Activation Date\"","marks":[{"type":"strong"}]},{"type":"text","text":". If it is currently not more than 3 business days from that "},{"type":"text","text":"activation date","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business in MySBA Certifications. Please wait AT LEAST 3 BUSINESS DAYS after the "},{"type":"text","text":"activation date","marks":[{"type":"strong"}]},{"type":"text","text":" before continuing with MySBA Certifications."}],"attrs":{"localId":"a84eebae-09ea-4813-af56-186d540896b5"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"If you cannot find your "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":", you have likely not completed your "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" registration. Please contact the "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" help desk at "},{"type":"inlineCard","attrs":{"url":"https://www.fsd.gov/gsafsd_sp"}},{"type":"text","text":" for assistance."}],"attrs":{"localId":"4c6887a1-b799-4d03-939a-c8435cc34423"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"47398d04-a93a-4535-b812-4b3daba575f5"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"If the "},{"type":"text","text":"Activation Date","marks":[{"type":"strong"}]},{"type":"text","text":" you entered above is "},{"type":"text","text":"less than 3 business days from today","marks":[{"type":"strong"}]},{"type":"text","text":", you WILL NOT be able to claim your business. Please wait AT LEAST 3 BUSINESS DAYS after the activation date before attempting to claim your business."}],"attrs":{"localId":"806d7c3e-c101-4d86-8df0-2f66d32eb06e"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Some additional common errors:"}],"attrs":{"localId":"4f66f53c-6195-4ed6-a12b-c38dcda2e777"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Your TIN may be your SSN, or your company’s EIN; check with "},{"type":"inlineCard","attrs":{"url":"http://SAM.gov"}},{"type":"text","text":" if you are unsure which is correct."}],"attrs":{"localId":"f5a3f6f1-29d2-4131-8701-f051a043bd4e"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Note that the TIN is ALWAYS 9 digits long."}],"attrs":{"localId":"aaf3e2d0-d823-4a8b-a470-52c416a2cb0d"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Make sure NOT to include a dash in the TIN field."}],"attrs":{"localId":"6e82df98-69bb-4bbb-baef-cf22a65520ee"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you’ve left the CAGE Code field empty, note that this field cannot be left blank if you’ve been issued a CAGE Code."}],"attrs":{"localId":"f8145f10-f765-4361-a1c6-2e744206c866"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"c2a36e11-d0d3-4a59-9023-b3cf4446bdd5"},"content":[{"type":"text","text":"For more information on how to edit your business profile page, please check out the "},{"type":"text","text":"Editing your business profile page","marks":[{"type":"link","attrs":{"href":"https://sbaone.atlassian.net/wiki/external/YzNlMzNmMGJjZGU5NGY5YWE5Mjg2NGUyN2U2MzJhODc"}}]},{"type":"text","text":" section of our Help Guide."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"35ca3c1b-f070-4879-b949-3fdc20c52e04"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":62},"layout":"default","localId":"eb2e9ee1-650a-4bd6-992b-c3a4dcf4707b"}}]}],"conditions":{"55":{"i":{"co":{"cIds":{"54":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"60":{"i":{"co":{"cIds":{"54":["3"]}}},"o":{"sIds":["3"]},"t":"sh"},"58":{"i":{"co":{"cIds":{"54":["2"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"name":"Login Issue","conditions":["55"]},"2":{"name":"Claim your Business","conditions":["58"]},"3":{"name":"Edit Profile","conditions":["60"]}},"questions":{"51":{"type":"ts","label":"UEI","description":"Enter the Unique Entity Identifier for your business (Please use upper case)","validation":{"rq":true},"questionKey":""},"62":{"type":"at","label":"Attachment","description":"Include a screenshot showing the issue","validation":{"rq":false},"choices":[],"questionKey":""},"56":{"type":"rt","label":"Description","description":"Describe your issue","validation":{"rq":true},"choices":[],"questionKey":""},"61":{"type":"rt","label":"Description","description":"Describe your issue","validation":{"rq":true},"choices":[],"questionKey":""},"59":{"type":"at","label":"Attachment","description":"Include a screenshot of the error message you get when trying to claim your business","validation":{"rq":true},"choices":[],"questionKey":""},"54":{"type":"cs","label":"What area of Account Management do you need assistance with?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Account Creation/Login Issue","other":false},{"id":"2","label":"Claim Your Business","other":false},{"id":"3","label":"Edit your Business Profile Page","other":false}],"questionKey":""},"57":{"type":"at","label":"Attachment","description":"Include a screenshot showing the issue","validation":{"rq":false},"choices":[],"questionKey":""},"53":{"type":"te","label":"Login Email","description":"Enter the email address used to create your account","validation":{"rq":false},"choices":[],"questionKey":""},"52":{"type":"ts","label":"Business Name","description":"Enter the name of your business","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"4f34906d-b939-4206-acf4-3ab8ea06cdfc"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}